Refund policy
All sales are final. We do not accept returns or exchanges because you changed your mind, because of the colour or fit, or because you ordered by mistake. Please check your order before you place it.
Damaged, faulty or wrong items
If your cap arrives damaged, has a manufacturing fault, or is not the item you ordered, we will fix it. Contact us within 3 days of delivery and tell us your order number. Please include clear photos of the problem and the cap.
After we check the problem, we will either send you a replacement or refund the price you paid for that item. If we cannot replace it because it is out of stock, we refund it. We cover the cost of returning a faulty or wrong item.
How to contact us
Contact us: use the email address or phone number on your order confirmation. Phone: see your order confirmation.
Refunds
You pay by cash on delivery, so we will agree with you how to return the money, for example a bank transfer or mobile wallet transfer to an account in your name.
Your legal rights
This policy does not take away any right you have under Egyptian consumer law that cannot be waived.